Added CustomerServiceServer project

2026-08-04 05:15:51 -04:00 · 2014-01-21 09:18:28 -07:00
parent eba7ff525c
commit 232bcc82dc
23 changed files with 2846 additions and 2 deletions
@@ -0,0 +1,111 @@
+// CustomerServiceServer.h
+// Copyright 2000-02, Sony Online Entertainment Inc., all rights reserved.
+
+#ifndef _INCLUDED_CustomerServiceServer_H
+#define _INCLUDED_CustomerServiceServer_H
+
+#include "CustomerServiceInterface.h" 
+
+#include "sharedFoundation/NetworkId.h"
+#include "sharedNetworkMessages/ChatOnRequestLog.h"
+
+//--------------------------------------------------------
+namespace MessageDispatch
+{
+	class Callback;
+}
+
+class CentralServerConnection; 
+class ConnectionServerConnection;
+class EnumerateServers; 
+class Service;
+
+//--------------------------------------------------------
+
+class CustomerServiceServer
+{
+private:
+
+	//Methods
+
+	void    onEnumerateServers(const EnumerateServers &servers);
+	void    update();
+	void    processPendingTickets();
+
+	//typedefs
+
+	typedef stdset<ConnectionServerConnection *>::fwd ConnectionServerSet;
+	typedef std::multimap<unsigned long, Unicode::String> SortedChatLog;
+
+	//Member variables
+
+	MessageDispatch::Callback *   m_callback;     
+	CentralServerConnection *     m_centralServerConnection;
+	ConnectionServerSet *         m_connectionServerSet;
+	bool                          m_done;
+	CustomerServiceInterface      m_csInterface;
+	static CustomerServiceServer *m_instance;
+	Service *                     m_gameServerService;
+	Service *                     m_chatServerService;
+	unsigned int                  m_nextSequenceId;
+
+	struct PendingTicket
+	{
+		PendingTicket();
+
+		NetworkId                 m_networkId;
+		unsigned long             m_time;
+		CSAssistGameAPITicket     m_ticket;
+		Unicode::String           m_hiddenDetails;
+		Unicode::String           m_harassingPlayerName;
+		unsigned int              m_suid;
+		std::vector<ChatLogEntry> m_chatServerChatLog;
+		bool                      m_chatServerChatLogReceived;
+		std::vector<ChatLogEntry> m_gameServerChatLog;
+		bool                      m_gameServerChatLogReceived;
+	};
+
+	typedef stdmap<unsigned int, PendingTicket>::fwd  PendingTicketList;
+	PendingTicketList *m_pendingTicketList;
+
+	void createTicket(NetworkId const &networkId, const CSAssistGameAPITicket &ticket, Unicode::String const &hiddenDetails, Unicode::String const &harassingPlayerName, const unsigned int suid, const bool logChat);
+	void addChatLogs(SortedChatLog &sortedChatLog, std::vector<ChatLogEntry> &chatLogs);
+	void createReport(PendingTicket const &pendingTicket, SortedChatLog const &sortedChatLog, Unicode::String & report);
+
+public:
+	CustomerServiceServer();
+	~CustomerServiceServer();
+
+	static CustomerServiceServer & getInstance();
+
+	Service *getGameServerService() const;
+	Service *getChatServerService() const;
+
+	void run();
+	bool isDone() {return m_done;}
+	void reconnectToCentralServer();
+	void handleChatServerChatLog(ChatOnRequestLog const &chatOnRequestLog);
+	void handleGameServerChatLog(ChatOnRequestLog const &chatOnRequestLog);
+
+	void requestRegisterCharacter(const NetworkId &requester, ConnectionServerConnection *connection, const unsigned int suid);
+	void requestUnRegisterCharacter(const NetworkId &requester);
+	void appendComment(const NetworkId &requester, unsigned int suid, const std::string &characterName, unsigned int ticketId, const Unicode::String &comment);
+	void cancelTicket(const NetworkId &requester, unsigned int suid, unsigned int ticketId, const Unicode::String &comment);
+	void createTicket(const NetworkId &requester, unsigned int suid, const std::string &characterName, unsigned int category, unsigned int subCategory, const Unicode::String &details, const Unicode::String &hiddenDetails, Unicode::String const &harassingPlayerName, const std::string &language, bool isBug);
+	void getArticle(const NetworkId &requester, const std::string &id, const std::string &language);
+	void getComments(const NetworkId &requester, unsigned int ticketId);
+	void getTickets(const NetworkId &requester, unsigned int suid);
+	void requestCategories(NetworkId const & requester, std::string const & language);
+	void searchKnowledgeBase(const NetworkId &requester, const Unicode::String &searchString, const std::string &language);
+	void connectionServerConnectionDestroyed(ConnectionServerConnection *connectionServerConnection);
+	void requestNewTicketActivity(const NetworkId &requester, unsigned int suid);
+	void setDone(bool done);
+
+private:
+
+	// Disabled
+
+	CustomerServiceServer & operator =(CustomerServiceServer const &);
+};
+
+#endif //_INCLUDED_CustomerServiceServer_H